Xpressions Compact V3.0 SVU – Update Training Academy for Professional Training Familiarisation with the Interwise client Switch off the Microphone Use ‘Step Out’ to leave the Session for a moment. To send text messages use ‘Send Note’ To request permission to speak use the ‘Raise Hand’ Button Seite 2 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Familiarisation with the Interwise client You can use some Emoticons to let others know how you feel. When you have the right to speak you can use these graphic tools to draw onto the slide. Seite 3 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Content SVU Training New Hardware Part 1 Web Tools - User - Super User - Administration New / enhanced Features Part 2 Maintenance - Professional Greeting - Voice prompt Tool Upgrade Part 3 Deployment Service Integrated – DLI Seite 4 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG SVU Training Part 1 New Hardware Web Tools - User - Super User - Administration Seite 5 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG New Hardware Two new Xpressions Compact Boards for HiPath 33xx and 35xx: IVM P4 / P4R 4 Port Board 1 GB Compact Flash Card 4 Hours storage space one language per System 30 Voice mail Boxes IVM 8N / 8NR new 8 Port Board higher performance Seite 6 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Hardware Overview Hardware including SW HiPath Xpressions Compact P4R + 4-Port Voicemail HiPath Xpressions Compact P4 + 4-Port Voicemail HiPath Xpressions Compact S8NR + 8-Port Voicemail HiPath Xpressions Compact S8N HiPath Xpressions Compact N8 HiPath Xpressions Compact NL + 8-Port Voicemail + 8-Port Voicemail + 24-Port Voicemail Released for 33xx 35xx 38xx x x x x x x x x x x only Software license UCD-Announcements (Ansagen) Mobility (pro 4 Port) Seite 7 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG New COS Parameters Skip to next TUI function Time specific speed dial destinations Skip the message area with * Special COS-bit for auto attendant voice boxes to realize different speed dial destinations dependant on time of day. Direct dial disabled Disable the direct dial function during the greeting of auto attendant voice box. (Pseudo DID). Agile mailbox attendant Change the timing of call transfer for auto attendant Mailbox by using as Agile announcement. (only for Agile announcement) e-Mail notification Notification to e-mail for new messages with and without wav attachment. No recording of greetings via TUI Disable to record a greeting via the telephone user interface. Recognition of source numbers (Automatic call transfer) Mobility box Automatic call transfer dependant on the source number of the caller. Activate the Mobility Feature for the Mailbox Seite 8 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Licensing of Features The features IVM announcement (for UCD) and IVM mobility needs a license in the HiPath 3000. IVM announcement will be licensed per canal, one IVM mobility license activates the feature on 4 canals. Seite 9 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Web Tools http://<IP-Address IVM / DNS name of IVM> User: User Web Interface for Messages, Mailbox Settings .... Super-User: Web Interface for Static data, Mailbox Reset, Mailbox Setup .... Service: Web Administration of IVM for Service Access Seite 10 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web Interface Show the Mobility function codes to change the Mailbox settings or request a callback by using the mobility feature. Dependant on the mailbox configuration (COS) will be shown a different expanded menu. Seite 11 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web Interface Variables Menu: Only if COS-Bit Auto Attendant Mailbox active Only if COS-Bit Automatic call transfer active Only if COS-Bit Substitute function active Only if COS-Bit Message Call active Only if COS-Bit Number of greetings = 4 und COSBit Greeting selection active Only if COS-Bit eMail notification active Only if COS-Bit Mobility box active Seite 12 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration - Messages In the menu “Messages” the message storage is listed with additional information. Press the Listen Button to download and save the message from IVM or play the file by using a media Player. Seite 13 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – Welcome In the “Welcome“menu, the user can manage the mailbox greetings including wav- file upload to IVM. To listen to the greeting, press “Listen” button and play the file with media player. Seite 14 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – General Use the “General” menu to configure the message recording, passwords and user language. Seite 15 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – Short dial targets Use the menu “Short dial targets” to configure the targets for call transfer via tone dial signals of the caller. If the “Dialing timeout” (seconds) after the greeting passes without a selection, the caller will be forwarded to the intercept targets. Seite 16 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – Automatic Call Transfer In “Automatic Call Transfer” you can configure up to 10 incoming numbers or number parts with an assigned forwarding destination. The caller number will be matched in index order with the incoming numbers. If matched, the call will be transfered to the associated destination. The indexes 1 and 10 follow a special rule. If no incoming number is configured, the caller will be transferred directly to the associated destination using the number check in the index order. Seite 17 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – Agent The “Agent” menu manages the substitute function. The option “Selection by type of call” allows you to use different agent destinations depending on internal / external – busy / free (no answer) forwarding issue. These options can be used only if the destinations of substitute 1 to 4 are configured. Substitute 1 internal call Æ free Substitute 2 internal call Æ busy Substitute 3 external call Æ free Substitute 4 external call Æ busy Seite 18 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – Notification In “Notification”, the user can configure notification call destinations if new messages arrive. The DTMF field will be used to send DTMF signals as postfix to reach a Pager for notification. It is also possible to limit the notification call to urgent messages or specified time ranges. Seite 19 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – Personal week plan The “Personal week plan” can be used for switching the personal greetings and the “Message recording” by an own time plan. Seite 20 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – E-Mail It is possible to use up to 3 e-mail destinations to notify or forward incoming messages. Deleting Voicemail from the IVM can be done “Manually“ (deleting by user, new message initiates MWI), “After Email delivery” (no messages in IVM message store, no MWI) or “After defined time” (automatic deletion of messages based on the configured systemwide settings, no MWI). Seite 21 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – Mobility The new feature Mobility can only be configured via the Web Interface. The feature will be explained later in detail in chapter “New features“. Seite 22 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG User Web – Mailbox administration – Status Show the status of the Mailbox Seite 23 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Super User Web – Service – System information Show System information of IVM Seite 24 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Super User Web – Service – Statistics Show different statistics views Generate a printable view of all statistics data. Seite 25 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Super User Web – Service – Initialize mailboxes To reset mailbox passwords or initialize mailboxes. Seite 26 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Super User Web – System administration – Mailbox administration Allow the Super user to setup or delete mailboxes. The Super user can only use default COS classes to setup a new mailbox. Show the Mailbox Status like in the user web interface. Seite 27 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Super User Web – System administration – Superuser Mailbox Switch back to the Super User administration after Mailbox administration. This shows the Super user Status. Seite 28 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Super User Web – Systemadministration – Superuser Mailbox Password and language settings of Super User. The language setting only affects the telephone user interface. Seite 29 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Service Web Menu The mailbox administration menu expands, if a mailbox is selected to be edited in the mailbox administration. The Service Web-Administration Interface has not been officially released. Some features are only configurable via the Web-Administration. The masks are subject to change before M3 status. Seite 30 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Web Design Selection The Web-design can be selected between the Siemens and T-System design in the Web Administration Menu in Basic settings – Optic. Refresh of webpage required to see changes. Seite 31 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Web – System administration A lot of timer settings only via Web – administration. View only Configuration only via Web – administration If a mailbox is selected to be edited in the mailbox administration, the mailbox administration menu expands. Seite 32 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Web – System administration – Mailbox administration The administrator can manage most of the mailbox settings like e.g. the mailbox user. He can additionally configure the COS-Bits in the COS menu and the Parameter in the mask General are different. The Administrator has no access to the message store of a user’s mailbox. Seite 33 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Web – System administration - Service The Service section of the System administration contains the web pages of the maintenance functions which are located in the HiPath 3000 Manager E in maintenance. (e.g. Backup, Restore, Upgrade....) New are the functions Professional Greeting and Voiceprompts. These are also only configurable via web interface and will be described later in the chapter new Features. Seite 34 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Questions? Seite 35 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG SVU Training Part 2 New / enhanced Features Maintenance - Professional Greeting - Voice prompt Tool Seite 36 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Order of Messages Urgent messages will now be replayed first and never lose the urgent status after replaying or saving the message. New messages are replayed second and finally the messages already listened to. Within these groups, the message sort order can be set individually for each mailbox in the message menu. After the caller records a message, he can open a caller menu by pressing *# to select message options like urgent or private flags. The following options are available in the caller menu: 1 – record new message 2 – replay the message 7 – flag message as urgent 8 – flag message as private message 9 – delete message flags (urgent or private) # - cancel Seite 37 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Message info / Help announcement immediately Announcement of Message information Now the Message information (Date, Time, Caller number) can be configured system wide before or after the message replay. Help announcement immediately Until now the help announcement was played only if the user doesn’t give any input. Seite 38 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Security level / Password security The security level of IVM can be changed from “Normal“ (Default) to „High”. In the HiPath 3000 Manager E this flag will be called “Force password change“. The security level “High“ has the following effects: 1.) The mailbox user has to change the password first in case of new mailboxes. The default password “1234“ is not accepted. Existing mailbox users who use this password also have to change their password at the next login. 2.) If the configured number of attempts for remote login via TUI are exceeded, the mailbox will be locked for TUI access. To unlock the mailbox, the Service administrator or Super user has to reset the mailbox password to default “1234“. 3.) Callback requests of the mobility feature from registered Caller IDs also have to be authenticated with a password. Seite 39 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Automatic Call Transfer Depending on the call ID number, the call is transfered to a defined destination. The mailbox needs the COS-Bit “Recognition of source number”. If the option “Identify caller number” is active, the caller ID of the caller will be matched to the configured incoming numbers in the index order. If the number matches, the call will be transfered to the associated destination via blind transfer. The indexes 1 and 10 follows a special rule. If no incoming number is configured, the caller will be transferred directly to the associated destination by reaching the number check in the index order. Seite 40 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Central Mailbox / Shared group mailbox The group mailbox gets the COS-Bit Group mailbox. Other station numbers will be assigned to the group mailbox. The assigned member can also have a private mailbox configured. Central-Mailbox deactivated: If a call reaches the group mailbox, the greeting of the group mailbox is played. A recorded message will be stored in the group mailbox message store. All members receive a message waiting indication (MWI). If a call to a member without a private mailbox reaches the IVM, “no mailbox available” is played. If a call to a member with a private mailbox reaches the IVM, the private greeting is played and the recorded message is stored in the private message store. Only the private station receives an MWI. Central-Mailbox activated If a call to the group mailbox number or to a member without a private mailbox reaches the IVM, the greeting of the group mailbox is played. A recorded message will be stored in the group mailbox message store. All members receive an MWI If a call to a member with a private mailbox reaches the IVM, the private greeting is played but the recorded message will be stored in the group mailbox message store. All members receive an MWI. Seite 41 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Central Mailbox / Shared group mailbox Call to: Group mailbox 360 360 Greeting of mailbox: 360 Message to Mailbox: 360 MWI to: 360,110,120,130 Members: 110 without own Mailbox System announcement “no mailbox available” 110 130 120 130 130 130 Central-Mailbox deactivated 360 with own Mailbox 360 360 360,110,120,130 110 360 360 360,110,120,130 130 130 360 360,110,120,130 130 Central-Mailbox activated Seite 42 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Auto attendant Mailbox with Time specific speed dial destinations Needs to setup 4 auto attendant mailboxes sequentially in index order. The first auto attendant mailbox gets the COS-bit “Time specific speed dial destinations” so these get the head mailbox function. All 4 mailboxes need to be configured with greeting control IVM calendar. For the 3 assigned mailboxes, use a name that hints at the assignment. (e.g. „ Night dest. 200“) Configure the IVM calendar with the time ranges for duty time, night time, lunch time and special times. Seite 43 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Auto attendant Mailbox with Time specific speed dial destinations If a call reaches the head mailbox, the head box greeting for the current time range is played. Depending on the time range, the speed dial destination of the assigned mailboxes is used. If the caller records a message, it will be stored in the message store of the head mailbox. Call to Auto attendant-head box 200 Index Mailbox –No. Mailbox Type IVM Calendar Speed dial in 11 200 Auto attendant head box Duty time 12 251 Auto attendant mailbox Night time 13 266 Auto attendant mailbox Lunch time 14 276 Auto attendant mailbox Special times Seite 44 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Mobility The feature Mobility includes some functions. 1. Call forwarding to defined destinations. 2. Comfortable quick changes of mailbox settings by dialing of function codes. 3. Request a callback from the IVM with the option to establish a connection to internal or external destinations. This feature is only configurable via the web-interface. Some user settings can be done via the TUI. Seite 45 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Mobility – Call forwarding The user can define up to 3 Forwarding destinations in the mobility web-mask. With mobility activated, an incoming call to the mailbox will be forwarded to the selected destination. If the forwarding destination is busy or the call is not answered, alternative destinations can be defined. The call acceptance timeout for the forwarding and alternative destinations can be configured between 0 and 60 seconds. After this time the caller gets the mailbox greeting. During the call transfer a system announcement or a individual Voice prompt can be played. Seite 46 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Mobility – Mailbox settings via mobility function codes The configured caller IDs have permission to use the function codes to change the mailbox settings. If more than one mailbox uses the same caller ID, the IVM asks for the mailbox number, otherwise the call will be released immediately and the function will execute. The mobility function codes have to be configured in the HiPath 3000 as virtual station and forwarded to the hunt group number of the IVM. Seite 47 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Mobility – Callback If a user calls the function code “Request callback”, the call will be released immediately and the IVM initiates a callback. If the IVM is configured to “High” security level the user has to authenticate the callback with the mailbox password, otherwise the user lands in the Mobility main menu directly, and can use the following options: Jump to the Mailbox TUI with Initiate a call redial Mobility Phonebook speed dial – Chang Mobility user settings Help announcement - *# (back to Mobility menu with 1) dial number followed by # ## 1 to 99, followed by # *3 (e.g. Forwarding options) ** During an established call connection the user can use the following features by dialing DTMF signals. Seite 48 June 2007 Consultation Conference Release Cancel *7 (r) *5 (k) *8 (t) * Academy for Professional Training / SEN ESS ESM APT TIG Feature – Personal week plan Notification The “Personal week plan” can be used to switch the personal greetings and the “Message recording” by an own time plan. Only for mailboxes with COS-bit 4 Greetings. 1. Greeting Duty time 2. Greeting Night time 3. Greeting Lunch time 4. Greeting Special times Seite 49 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Week planned MOH Now it is possible to use 4 different music on hold (MOH) announcements based on the IVM calendar (week plan). Upload the different announcements as greetings to the MOH mailbox (COS 17). 1. Greeting Duty time 2. Greeting Night time 3. Greeting Lunch time 4. Greeting Special times Seite 50 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Substitute depending on type of call Now a substitute can be used depending on the type of call. Activate the option “Selection by type of call” and save to display the different uses. This option can only be saved, if the destinations of substitute 1 to 4 are configured. Seite 51 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – Auto attendant mailbox as UCD overflow So far, when using an auto attendant mailbox as UCD overflow the caller reached the mailbox administration. To make sure the caller reaches the mailbox greeting as expected, activate the Flag “unabhängig vom Anrufer immer DTMF-Menü anbieten“. (Only with Hipath Manager E ) If the “Dialing timeout” (seconds) after the greeting passes without selection, the caller will be forwarded to the intercept targets. Seite 52 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Feature – IVM Call-Live-Recording The IVM can be used as a call live recorder. The user receives the live recording as a message in his mailbox. The following settings are required in the HiPath 3000: 1. 2. 3. 4. 5. Activate the Flag „Voice recording“ in > Setup station > Station view >Flag status for the station. Program Key „Recording“ on the device. Configure the hunt group number of the IVM in > Auxiliary equipment > Phonemail > Live Recording Device. The max. recording time can be configured in > Auxiliary equipment > IVM > additional settings > max. recording length (Default 5 Minutes). Recording message is in > Auxiliary equipment > IVM > additional settings > Recording announcement (none, Beep, Voice Prompt) Handling: The recording starts by pressing the Key “Recording” during a connection and stops by pressing the key again or by releasing the call. Seite 53 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Features – additional changes The forwarding of messages is now possible via name dialing. The recording of mailbox greetings can be locked for TUI with COS-Bit „No recording of greetings via TUI”. The auto deletion of messages after x days can now be limited to the heard messages. Distribution lists can now include up to 499 members. The feature Voice to e-Mail is also released for HiPath 33xx and 35xx by using the new hardware. Seite 54 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Service – Professional Greetings To deploy greetings to multiple mailboxes, an administrator can now upload .wav-files via the Web administration to the IVM. Open the menu “Prof. Greetings”, browse the .wav-files, start upload and select the mailboxes in the next dialog. To make sure that the mailbox user doesn’t overwrite a greeting they can be locked via TUI by a COS-bit. Seite 55 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Service – Voiceprompt Tool It is now possible to change the system Voiceprompts via the Web administration. Enter the Voiceprompt number to listen to or upload a new prompt-file. If you delete an individual prompt the default system prompt will be restored automatically. Clicking this button opens an Excel list with the prompt numbers and default voiceprompt text for each language. ! Seite 56 June 2007 The individual Voice prompts are lost when upgrading the Voicepromts. Academy for Professional Training / SEN ESS ESM APT TIG Questions? Seite 57 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG SVU Training Part 3 Seite 58 Upgrade Deployment Service Integrated – DLI June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Upgrade - V2.5 to V3.0 Update V2.5 to V3.0 Procedure like an upgrade inside of an version. For security reasons, it is recommend to generate a backup of greetings and messages before upgrading. The upgrade can be executed via HiPath 3000/5000 Manager E or Web administration. You have to transfer at least the APS-file and the 3 activated Voicepromt-files. Note: Depending on the file sizes the upgrade takes some time. Seite 59 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Upgrade - HiPath 33xx/35xx with Hardware change To migrate the current IVM data to the new Hardware, the source system needs to be a V2.0 HE200V.02.128 or V2.0 HE200V.03.201.E19 version at least. Update inside of version 2 before if required! Create a backup with Greetings and optional including messages. Change the hardware. Update the new IVM to the last build of version 3.0. Restore the IVM data from backup file. If necessary configure the new Features. Check the IVM functionality. Seite 60 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Upgrade - V2.0 Hardware to Version 3.0 Software To upgrade an IVM V2.0 - HE200V.02.xxx or HE200V.03.xxx to Version 3.0 HE300V.xx.xxx an Upgrade CD (Morphix-CD) is required to generate a new hard disk from an image file. This can be done via a network connection or with the help of a USB – IDE / SATA adapter. To migrate the current IVM data to the new Hardware, the source system needs to be a V2.0 HE200V.02.128 or V2.0 HE200V.03.201.E19 version at least. Update inside of version 2 before if required! Create a backup with Greetings and optional including messages. Restore customer data from backup-file after the hard disk generation. PC Requirements: bootable CD ROM drive NIC USB – Interface USB – IDE / SATA adapter ! Important note: The IVM Hardware version 2.0 doesn’t support the version 3.0 features. Seite 61 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Upgrade – Hard disk generation – Network connection 1. Disconnect the LAN-connections to the customer network and change the network settings of the IVM to: IP-Address=192.168.0.2 Subnet Mask=255.255.255.0 Gateway-IP-Address=192.168.0.1 2. activate TFTP access to IVM (FTP is not necessary) 3. Connect Service-Laptop (always use Standard-Ethernet-Interface: eth0) via CAT-5 CrossOver-Cable with IVM. 4. Boot the Service-Laptop from MORPHIX-CDROM. 5. Wait until the System info is displayed. 6. Press ENTER and select “initiate Upgrade” in the next dialog. 7. Wait until the transfer of a special Upgrade packet is successful. 8. Press ENTER to come back to the System Info. Wait (approx. 25 minutes) until the upgrade procedure is successful. You can shut now down the Service Laptop. 9. After the upgrade has been transferred, the IVM will reboot and unpack the image file. (takes more time than a normal reboot - up to 25 minutes). 10. The upgrade procedure is finished, if the IVM comes up with the green LED. Seite 62 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Upgrade – Hard disk generation – USB – IDE / SATA Adapter (1) 1. Disconnect the hard disk from the IVM board and connect the hard disk via USB – IDE / SATA adapter with Service PC. 2. Boot PC from Morphix CD. 3. select HD production (expert mode) from menu. 4. Select the source location of the HD Images from CD or NTFS Partition (c:\DEBPRODENV). Seite 63 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Upgrade – Hard disk generation – USB – IDE / SATA Adapter (2) 5. Select the HD Image file and press ENTER. 6. Select the IVM Hard disk. (If other SATA hard disks are used in the PC, all will be listed. Make sure to select the right one). Press ENTER. The selected IVM Software image will be written to the hard disk. (USB 2.0 approx.711 min. / USB 1.1 approx. 40-50 min.) If the selection menu of the IVM Images comes back without error messages, the hard disk generation is successful. Reconnect the hard disk to the IVM board and start the IVM in a HiPath system. (The first boot takes more time because some files will be unpacked.) Seite 64 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Upgrade – Hard disk generation – USB – IDE / SATA Adapter (3) If the IVM is older or equal than Version HE200V.02.118, a special Image file is transfered first and this message box opens. Follow the instructions. After the special Image is transferred, the IVM has to start up within a HiPath 3000 system. The new Firmware will be unpacked (approx. 10 minutes). Afterwards, start the upgrade procedure of hard disk generation again. Seite 65 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Deployment Service Integrated – DLI Enhanced serviceability to startup HFA IP-Phones with DLI shorter startup time automatic configuration by using templates automatic and scheduled Software deployment DHCP Service FTP Server for SW deployment Default user and password is dli (lower case letters). Seite 66 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – Menu DHCP / DLI Server bases configuration Show registered system Clients Upload and deploy Software Images to the Workpoints. Display the active address leases of the internal DHCP Service. Template files for Workpoint configuration Backup and restore DLI Data Change DLI password DLI Trace handling Seite 67 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – DHCP Server activate the internal DHCP service These parameters are set by the HiPath 3000 system. The DHCP service supports only one subnet. Inside of the subnet, up the 3 address ranges can be configured. Up to 3 Gateway and 3 DNS server addresses are also configurable. Clicking on “Administrate Static Addresses” opens the next dialog. Seite 68 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – DHCP Server Press apply to use the settings from list Seite 69 June 2007 All fields needs to be filled out. The separator for MAC addresses is a colon (:). The addresses can be inside or outside of the defined ranges. Academy for Professional Training / SEN ESS ESM APT TIG DLI – Explorer – Active Leases The active DHCP leases are displayed in the menu Explorer – Active Leases. Statically assigned IP addresses are not displayed. Seite 70 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – DLI Server When using an external DLS Server, you need to configure the IP address and port to provide this information via the internal DHCP service. Activate the internal DLI function on the IVM with this checkbox. The internal DLI can also be used together with an external DHCP Server. Make sure to use the Vendor specific Information to configure the IP address of the IVM and port 18443 in the Workpoints. The DLI automatically receives the Gatekeeper address of the HiPath system. Seite 71 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – Explorer Menu – System Clients Explorer – System Clients shows the registered devices. Show last SW-Deployment Status Link to Web based Management of IP-Phone. All registered devices will be triggered to register again. e.g. to load the templates or software. Seite 72 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – Explorer Menu – Software Images Browse to software Image and upload it to DLI. Default on sets the device to be updated after registering. (only update). Deploy performs an update of the registered devices according to the device type. Schedule Time for software deployment Seite 73 June 2007 Delete the software image from DLI Academy for Professional Training / SEN ESS ESM APT TIG DLI – Explorer Menu – System Client – Status Status messages to software deployment Seite 74 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – Explorer Menu – Template Files To update new templates e.g. new device types The settings of the templates will be provided automatically by registering the device on DLI. Seite 75 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – Plug & Play steps 1. Connect he HFA Phone on customer LAN. 2. The device gets IP-address and the address of DLI from internal or external DHCP server. 3. Type the station number as „Fully qual Sub Num“. 4. The device registers on DLI. 5. The given „Fully qual Sub Num“ will be configured as registration number in the device from DLI. Also the HiPath Gatekeeper address will be configured automatically. 6. Depending on the device type, the configuration of the template settings will be loaded. 7. If a higher Software version for the workpoint type is found as default on DLI, the device will be updated automatically. Seite 76 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – Maintenance – Backup / Restore To backup the DLI settings press Backup to .... All templates, and settings of DHCP and DLS will be stored in file - tmp-DLI-Backup.tgz To restore data from backup file, browse to the file and press the Upload button. Währen derbackup Sicherung / Wiederherstellung DHCP / DLI Service During the or restore the DHCP andwird DLI der Service will be stopped. angehalten. Protokolle und Workpoint Software nicht Trace Protocols and Workpoint software are notwerden stored in thegesichert. backup. Seite 77 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – Maintenance – Change Password To change the password of DLI User type the old, new password and the confirmation and press Apply. Seite 78 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG DLI – Maintenance – Trace Trace Configuration activates the trace and defines the trace level. Trace Level: Error, Warning, Info, Debug. To display the trace, open Trace Protocol. Save trace as... stores a copy and use Delete to remove the Trace file from DLI. Seite 79 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Questions? Seite 80 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG Contacts Product Manager Gerhard Grimminger SEN ESY SME SL Mail: [email protected] Phone: +49 89 722 35259 Trainer Andreas Watzal Mail: [email protected] Phone: +49 5251 8 24788 Seite 81 June 2007 Academy for Professional Training / SEN ESS ESM APT TIG
